6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City

10 Openings

> 2 yr

40k/Month

Basic Salary : 40000/Month

Total Guaranteed Allowance : 2000/Month

Job Pitch

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.2 billion company with 117,000+ professionals across 90 countries, helping over 825 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list). We are part of the USD 17.8 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.

Job Description

KEY RESPONSIBILITIES: Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company. Provide excellent customer service and determine the needs of the client. Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance. Participate in the development and presentation of proposals for business development. Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals. Profit and Loss Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction. Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs Manage program attrition People development Analyze performance trends and provide process improvements and resolution Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution REQUIRED: Candidate must possess at least a Bachelor's/College Degree, any field. At least 3 year(s) of working experience in the related field is required for this position. Preferably Senior Team Lead / Assistant Manager specializing in Customer Service or equivalent.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • No Requirement

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free
    Shuttle

  • Medical Benefits

  • Medicine
    Reimbursement

  • Critical
    illness Benefits

  • Life
    Insurance