Eastvantage Business Solutions Inc. - Main Office

Customer Service Representative (E-Commerce Account)

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Customer Service Representative (E-Commerce Account)

  • 24th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila

  • 5 Openings

  • > 1 yr

  • 25.997k/Month

  • 25997/Month

  • Confidential

Job Pitch

We are hiring for Customer Service Representative for our E-Commerce Account (AU)!

Job Description

Responsibilities: - Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry - Resolve customer inquiries via email or chat within the agreed SLA. - Providing exceptional customer service to our large base of customers - Ensuring that all interactions and relevant information is captured in the ticket logging process - Taking ownership & accountability of the resolution process for CS related concerns - Ensuring that all processes are performed as per the documented procedure - Being able to assist other teams within our group should there be a need for additional support Position Requirements: - At Least 6 months of being a Customer Service Representative supporting clients through chat or email in a BPO industry, - Strong written and English communication skills - Able to prioritize competing workloads to ensure that tasks are actioned in the appropriate order. - Being able to adapt to change. - Able to understand issues from a customer’s perspective when addressing issues. - Needs to be a team player as the environment is quite fast paced and dynamic. - Professional, Self-directed & Proactive.

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • No Requirement
Top Picks
  • Day Shift
  • Work From Home
Medical Benefits
  • Medicine Reimbursement
  • Life Insurance
  • Maternity Assistance

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