Eastvantage Business Solutions Inc. - Main Office

Customer Happiness Specialist | Fixed-term (BGC)

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Customer Happiness Specialist | Fixed-term (BGC)

  • 15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila

  • 1 Opening

  • > 1 yr

  • 21k/Month

  • 21000/Month

  • Confidential

Job Pitch

If you are familiar with Zendesk, has over 1 year of customer service experience, has excellent communication skills both written and verbal then this role is for you!

Job Description

-Act as point of contact for customers through Email, Chat and Phone -Documents and provide reports for common inquiries such as top reasons from clients sending emails or joining requirements -Report on success key performance indicators to the teamlead -Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken -Liaise closely with the team member and the Head of Operations in order to update their knowledge database and to provide suggestions for process improvements -Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills -Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers -Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Position requirements: -At least 2 to 3 years of Business Process Outsourcing (BPO) experience -Has the ability to work under pressure and under minimal supervision -Must have excellent English communication skills (written and oral) -Has excellent communication skills and with outgoing personality, confidence, leadership skills and creativity -Comfortable to handle phone, chat, and email communication in a professional way -Be familiar with social media channels as a way of communication and promotion Preferred : -Familiarity with using and navigating Zendesk -Some experience in merchandising or e-commerce campaigns with a client support role -Background in fashion, retail, or e-commerce -Basic knowledge of MS Excel

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules

Qualification Required

  • College Graduate
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