Concentrix Eastwood Libis

Technical Support Specialist

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Technical Support Specialist

  • Concentrix, Eastwood Avenue, Bagumbayan, Quezon City, Metro Manila, Philippines

  • 11 Openings

  • > 6 months

  • 35k/Month

  • 35000/Month

  • 5500/Month

Job Pitch

Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #OneBoldFuture Job Summary: The Technical Support Specialist - Consumer (Technical Support Advisor) Responds to Basic and Routine Inquiries of a Technical Nature, which includes Hardware/Software and Other designated Client Product(s). The incumbent is responsible in providing assistance to External User(s) of the Client's Technical Product(s) or Services by Answering Related Question(s) and Providing Resolution Option(s) Involved in their Use - while also Ensuring that Services Delivered to all the Consumers are Aligned with Contractual Performance Indicator(s).

Job Description

Essential Duties and/or Responsibilities: • Assist External-User(s) of our Client's Technical-Product(s) or Service(s) - (Investigate, Research and Identify/Provide Resolution to User Questions/Problems) • Greet Customers In a Courteous and Professional-Manner Using Agreed Upon Procedure(s) - Listen Attentively to our Customer's Needs & Concern/s and demonstrate Empathy while Maximizing-Opportunity To Build Rapport w/ Client(s) • Clarify the Customer Requirement(s) and Probe To Ensure Understanding - Ensure Complete & Accurate-Work, which Includes Properly-Notating the Accounts • Participate In Activities designed To Improve our Customer Satisfaction, and Overall Business Performance - Standing • Troubleshoot Basic and Routine Customer Issue/s that are Technical in Nature: Hardware + Software, Networking and Other designated Client-Product(s) - Solve Problem(s) that are Generally-Unstructured (and Require Extensive-Use of Conceptual-Thinking skill(s) for Closure) • Follow Appropriate Escalation path to Resolve Tech Issues including Making follow-ups via Outbound Calling & Emails to Customer(s) & Other Parties as Needed - (Ensuring that Service Delivered Meets Contractual Performance Metrics) Minimum Hiring Qualifications: • Excellent Written/Verbal/Visual Communication-Skills, with Strong Interpersonal Skills, Building Positive-Relationships • Relevant Technical Expertise Required: HARDWARE AND SOFTWARE, NETWORKING, TROUBLESHOOTING, and DATA STORAGE/REPAIR; Articulate Technical-Concept(s) • Working Knowledge of Client Technical System(s) Needed • Advantage: Industry-Standard Training(s) + Certification(s) • Skilled in Multi-Tasking - Including the Ability to be Flexible & Adapt to Change(s) quickly; Proficient-Attention to Detail • Demonstrate patience in all Customer Contact Situation(s) • Amenable with Shifting Schedule(s) and Voice Interactions

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Associate Degree
Top Picks
  • Work From Home
Allowances And Incentives
  • Monthly Performance Incentive
Medical Benefits
  • Medicine Reimbursement
  • Free HMO for Dependents
  • Critical illness Benefits
  • Life Insurance
  • Maternity Assistance

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