TDCX (Manila)

Technical Support Ambassador

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Technical Support Ambassador

  • 21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

  • 30 Openings

  • > 1 yr

  • 24k/Month

  • 24000/Month

  • Confidential

Job Pitch

Be handsomely rewarded up to 35K when you join our Premium Consumer Electronics Account and wait there's more - take home 500 EGC just by completing the process.

Job Description

What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: - Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support. - Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs - Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer - Recognize and adjust support approach to accommodate all levels of customer’s experience - Communicate positively with team members, customers, and other partners Who are we looking for? - High School Graduate - Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account - Good understanding of consumer electronics products - Solid technical and diagnostic skills with tested problem-solving skills - Strong verbal and written English communication skills - Amenable to work rotating shifts (morning, mid, & night shifts) - Can work from home and in Ortigas Center, Pasig City - With access to a quiet and secured room and at least 30 MBPS internet subscription

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Undergraduate
Top Picks
  • Work From Home
  • Day 1 HMO for Dependent
  • Day 1 HMO
  • Free Food
Allowances And Incentives
  • Monthly Performance Incentive
  • Annual Performance Bonus
Medical Benefits
  • Medicine Reimbursement
  • Critical illness Benefits

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