Conduent- Mall of Asia

Quality Assurance IV

Read more about the company

Share this job with your friends

You Want to apply this jobs?
Apply for Phone Screening

Quality Assurance IV

  • 7F One E-Com Building Palm Coast Ave Mall of Asia Complex Pasay City

  • 3 Openings

  • > 6 months

  • 27k/Month

  • 27000/Month

  • Confidential

Job Pitch

We are hiring for QUALITY ASSURANCE IV ! -Must have at least 6 months of QA experience -Willing to work ON-SITE

Job Description

Job Track Description: • Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile • Proficient in a range of operational processes through prior job-related experiences and trainings. • Completes assignments and guides the work of peers and other team members. • May work cross functionally, in different areas when necessary. • Proposes improvements to processes and methods. • Works within established procedures and practices. Functional Knowledge • Has developed skillset in a range of processes, procedures, and systems • Acts as a technical expert in an area. Business Expertise • Helps teams to integrate and work together to support the achievement of company goals. Impact • Impacts own team and other teams whose work activities are closely. • Impacts the end user for a more efficient and productive experience. Leadership • Serves as a team head and may allocate work. • May give subject matter guidance to junior team members. Problem Solving • Ability to problem solve and evaluate issues and solutions to provide the best outcome for clients and end users. Interpersonal Skills • Exchanges ideas and information effectively. • Empathetic and patient demeaner, showing understanding and compassion for the end user. Responsibility Statements • Monitors transactions to ensure compliance against performance standards. • Develops and implements key process improvements. • Develops systematic approaches to assure high-quality services are provided. • Partners with operational team leads on areas of opportunity that have been identified. • Documents performance trends to develop processes and improve overall performance. • Assesses associate performance and delivers coaching based on findings. • Assists with the development of training, QA processes, and process improvement. • I

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • Undergraduate
Top Picks
Allowances And Incentives
  • Free Shuttle
  • Annual Performance Bonus
  • Monthly Performance Incentive
Medical Benefits
  • Critical illness Benefits

Similar jobs view all