Job Pitch

Tech Mahindra Business Process Services (BPS) focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture and Food and Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements. Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire life cycle of the end users and covers both the revenue and cost sides of the customer’s business operations. The BPS includes Operations, BPM and Consulting. This page is centered and focused on our Philippines Sites and is for the engagement of employees and friends. The page will be used for important announcements, hiring requirements, employee relations concern, employee engagement and to give our social media mark in the networks.

Job Description

Job Description: • Provide excellent customer service • Respond promptly to customer inquiries • Handle and resolve customer complaints • Obtain and evaluate all relevant information to handle product and service inquiries • Perform customer verification • Direct requests and unresolved issues to designated resource • Record details of inquiries, comments, complaints and actions taken • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process Qualifications: • High school graduates are welcome to apply • At least 18 years old • No BPO experience required • Willing to work on shifting schedule • With Excellent English Communication Skills • Upbeat and highly motivated • Can multitask and work with diverse people • Basic computer knowledge and navigation skills

Skill Required

• Creative Thinker
• Problem Solving Skills
• Analytical Skills
• Calm Under Pressure
• Open to Flexible Schedules
• Attention to Detail
• Empathetic to Customers
• Positive Attitude
• Strong Communication Skills

Qualification Required

• High School Graduate