Tech Mahindra Business Process Services (BPS) focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture and Food and Beverage.
Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.
Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire life cycle of the end users and covers both the revenue and cost sides of the customer’s business operations. The BPS includes Operations, BPM and Consulting.
This page is centered and focused on our Philippines Sites and is for the engagement of employees and friends. The page will be used for important announcements, hiring requirements, employee relations concern, employee engagement and to give our social media mark in the networks.
• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with on-time/immediate feedback to the floor.
• Coordinates and facilitates call calibration/training sessions for call center staff.
• Publishes quality trends, feedback and improvement / enhancement reports to Episource team.
• Conduct quality monitoring and coaching
• Deal tactfully and courteously with clients
• Produce Quality reports and dashboards such as TNI, Pareto etc.
• Drive process improvement and ensure process compliance.
• Contribute to the development of the short and long term goals of the process.
• Ensure quality and CSAT targets are met at all times.
• Drive first call resolution and quality initiatives in the program.
• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Intermediate level of knowledge in MS-Office.
• Works accurately and with an eye for details.
• Minimum 6 months experience as a QA in both inbound and outbound projects
• Preferred: Candidate must possess at least a Bachelor's/College Degree, any field
Problem Solving Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Allowances and Incentives
Cell Phone Allowance
Critical illness Benefits
Job Search Status
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