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The Japanese Bilingual Supervisor will be responsible in managing all work assignments, committing the team to the work, managing the quality of work and driving the people management activities within the team.
Tasks and responsibilities include:
-Responsible for the activities assigned by the management
-Understand and perform process lead role
-Assist processors with questions and problems related day to day transaction processing
-Assist in supervising the activities performed by the regular processing team within Manila Delivery Center
-Ability to provide assistance to the staff
-Actively seeks opportunities for Continuous Improvement initiatives.
-Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
-Escalates production issues to leaders as appropriate.
-Ensures all work is performed in accordance with SLAs and metrics.
-Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
Skills and Qualifications:
-Open to college graduate and undergraduates with relevant work experience
-N1 to N2 JLPT Linguistic Competence Level
-Must have at least 5 years of work experience
-Must have supervisory experience
-Excellent communications skills in Japanese and English languages
-Experience in Finance and Accounting and SAP is an advantage
-Work experience in the BPO industry is an advantage
Strong Communication Skills
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Problem Solving Skills
Day 1 HMO
Work From Home
Allowances and Incentives
Critical illness Benefits
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