Quality Assurance Associate

Alorica - Centris

Alorica Philippines

South Tower, Three Cyberpod Centris, Eton Centris, EDSA cor. Quezon Avenue, Diliman District, Quezon City, Philippines, 1101

20 Openings

> 6 months

22k/Month

Basic Salary : 22000/Month

Total Guaranteed Allowance : 2500/Month

Job Pitch

URGENT HIRING! Apply now for our Quality Assurance Associate Opening in Mezza QC! Incentives awaits!

Job Description

Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific feedback to supervisory and management staff regarding agent performance. Participate in internal/external calibrations to ensure thorough understanding of client requirements.

Skill Required

  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Medical Benefits

  • Free HMO for
    Dependents

  • Critical
    illness Benefits

  • Life
    Insurance

  • Work Shift/Schedule

  • 24/7