Alorica - Mezza

Quality Assurance Associate

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Quality Assurance Associate

  • Mezza Residences Tower 2, Gregorio Araneta Ave, Quezon City

  • 20 Openings

  • > 6 months

  • 22k/Month

  • 22000/Month

  • 2500/Month

Job Pitch

URGENT HIRING! Apply now for our Quality Assurance Associate Opening in Mezza QC! Incentives awaits!

Job Description

Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific feedback to supervisory and management staff regarding agent performance. Participate in internal/external calibrations to ensure thorough understanding of client requirements.

Skill Required

  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate
Top Picks
Allowances And Incentives
  • Monthly Performance Incentive
Medical Benefits
  • Life Insurance
  • Critical illness Benefits
  • Free HMO for Dependents

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