Training Specialist

Accenture Boni


Cybergate Street, Mandaluyong City, Metro Manila, Philippines

50 Openings

> 2 yr


Basic Salary : 60000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world! Join now and receive a Signing Bonus*!

Job Description

Duties and Responsibilities: •Executes process training to the Operations team and calibrates results across •Standardizes and organizes training modules, and ensures to keep it updated aligned with the new releases in the process •Manages knowledge transfer, material development and training delivery •Develops and deploys skills matrix program and understands the need to upskill or cross-skill •Creates, refines and delivers new hire on-boarding program (pre-process and process) •Collaborates with quality team and management across site to identify operational deficiencies and develop Lean, solution oriented, measurable training •Delivers dynamic trainings sessions across the project to a diverse learning audience •Ensures effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities •Manages multiple and high priority projects with competing deadlines •Builds and maintains fruitful, beneficial relationships horizontally and vertically across organization •Training Needs Analysis •Training Design and Development •Training Delivery •Training Evaluation Qualifications: •Bachelor's degree holder •Must have at least 2 years of experience in Training and Development under BPO Operations •Excellent communications skills •Must have an experience in communication skills coaching •Technical / customer service or its equivalent for a designated customer base •Must be willing to go back on-site once recalled Why join Accenture? •With Signing Bonus* •Competitive salary package, company bonuses, and performance incentives •Night differential •Loyalty, Christmas gift, Inclusion and diversity benefits •Paid sick and vacation leaves •Expanded maternity leave up to 120 days* •HMO coverage (medical and dental) from day 1 of employment *Terms and conditions apply

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate

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