CSR Onsite Telco Account | Up to $1400 Incentives

Alorica - Clark

Alorica Philippines

BC4-BC5, Philexcel Business Park, Manuel A. Roxas Highway, Clark Freeport Zone, Pampanga, 2023

100 Openings

< 6 months


Basic Salary : 16500/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Be one of our Customer Service Representatives today and earn up to $1,400 in incentives! *Exclusive to applicants residing in Mabalacat, Angeles, Porac, Magalang, and San Fernando only. With that in mind, please come for your interview at the designated time provided by our Sourcing Team, so we can avoid overcrowding our Recruitment Area. And while on-site, please wear your face mask, face shield and observe social distancing at all times. Stay safe, and we will see you soon!

Job Description

This is a general customer service position which varies from telco services, retail services to product activations. • Talk to customers over the phone to resolve their questions or concerns • Accurately document and update customer records in the computer system • Upsell products or services to customers, if appropriate • Escalate customer complaints and/or calls to your manager when necessary

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

Work Shift/Schedule

  • Night

  • Holidays