Alorica - Davao

Customer Experience Agent | Customer Service Representative

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Customer Experience Agent | Customer Service Representative

  • Matina IT Park, Gen. Douglas MacArthur Highway, Talomo, Davao City, Davao del Sur, Philippines

  • 100 Openings

  • < 6 months

  • 16.5k/Month

  • 16500/Month

  • Confidential

Job Pitch

Join our Tech Account and be one of our awesome On-Site Customer Service Representatives at our Alorica Davao site today and enjoy all these insanely great perks* you can benefit from: -10% Night differential -Php 1.5K Rice Allowance -13th Month Pay -Paid Leaves -Holiday and OT Pay -Mental Well-being Program -Free medical insurance upon regularization -Covid 19 vaccination program *Terms and Conditions apply.

Job Description

This is a general customer service position which varies from telco services, retail services to product activations. • Talk to customers over the phone to resolve their questions or concerns • Accurately document and update customer records in the computer system • Upsell products or services to customers, if appropriate • Escalate customer complaints and/or calls to your manager when necessary

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate
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Allowances And Incentives
  • Monthly Performance Incentive

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