4th Floor Skyrise Building 1 IT Park, Apas Cebu City Philippines Cebu City 6000
< 6 months
Be one of our awesome On-Site Customer Service Representatives at our Alorica Cebu site today and enjoy all these insanely great perks* you can benefit from: -Night differential -Rica Allowance -Program Incentives and Bonuses -Paid Leaves -Premium Pay (for those with 2 years of BPO experience in an International Voice Account) -Mental Well-being Program -Free medical insurance upon regularization -Covid 19 vaccination program *Terms and Conditions apply.
This is a general customer service position which varies from telco services, retail services to product activations. • Talk to customers over the phone to resolve their questions or concerns • Accurately document and update customer records in the computer system • Upsell products or services to customers, if appropriate • Escalate customer complaints and/or calls to your manager when necessary