Customer Service Representative | Telco Account | On-Site

Alorica - Cebu

Alorica Philippines

4th Floor Skyrise Building 1 IT Park, Apas Cebu City Philippines Cebu City 6000

100 Openings

No Experience

20k/Month

Basic Salary : 20000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Join our On-Site TELCO Account and earn Php 20K* monthly! *Terms and Conditions apply. *BPO experience NOT required. Please come for your interview (should you undergo on-site interviews) at the designated time provided by our Sourcing Team, so we can avoid overcrowding our Recruitment Area. And while on-site, please wear your face mask, face shield, and observe social distancing at all times. Stay safe, and we will see you soon!

Job Description

This is a general customer service position which varies from telco services, retail services to product activations. • Talk to customers over the phone to resolve their questions or concerns • Accurately document and update customer records in the computer system • Upsell products or services to customers, if appropriate • Escalate customer complaints and/or calls to your manager when necessary

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Medical Benefits

  • Free HMO for
    Dependents

  • Critical
    illness Benefits

  • Life
    Insurance

  • Work Shift/Schedule

  • Night
    Shift

  • Holidays
    Off