15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila

1 Opening

> 3 yr


Basic Salary : 50000/Month

Total Guaranteed Allowance : Confidential

Job Pitch


Job Description

Job Responsibilities: - Design, manage and drive quality scores for a content moderations team. - Monitor program metrics, provide data intelligence, strategies, action items and analysis. - Own and drive variability within the QA analysts along with Senior Quality Analysts. - Drive overall program service level requirements for quality and make sure that these targets are being met on a consistent basis. - Take lead with the Senior Quality Analysts on conducting quality audits, audit of the auditors, report on findings, and propose new design and standard operating procedures for continuous improvement. - Manage your stakeholders and be a coach and mentor each member of your team. - Bring grit, critical thinking and a high level of emotional intelligence, a leader who leads by example, and most importantly show high willingness to change as well as high willingness to learn. Minimum Requirements: - At least three (3) years of experience in quality management in a diverse industries, does not have to be solely in a BPO environment - Excellent communication and critical thinking skills focusing on significance, depth and breadth - Knowledgeable in performance data metrics and analysis - Ability to design significant strategies and action items week over week - Driven towards execution. - Ability to present and provide positive communication optics for international clients. - Team player, willing to collaborate and seek assistance outside their vertical

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate

Medical Benefits

  • Medicine

  • Life

  • Maternity