URGENT HIRING !
WE ARE CURRENTLY LOOKING FOR FRENCH CUSTOMER SUPPORT
About the role:
Respond to request and queries from customers using products/services in local language or English while ensuring Customer Satisfaction.
Manage and answer Internet-based inquiries from customers via email and live-chat mainly, or a screen sharing tool if further troubleshooting is needed.
Analyze problems regarding non-functioning software and recommend corrective action.
Recommend solutions to customer’s application questions.
Provide proactive and reactive customer service to ensure the customer is receiving adequate support from the company.
Develop strong working relationships with cross-functional teams and coordinate with various departments within the company to ensure that customer needs are handled in a timely manner.
Develop and maintain technical expertise in all company products/services.
Conduct all customer interactions in a manner that presents the company in a positive light.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Must be able to troubleshoot software problems and provide quick and effective solutions to resolve issues.
2 to 4 years of equivalent work experience in a fast-paced technical support environment.
Excellent verbal and writing communication skills (fluency) in English and French. Written and spoken skills in other language is a plus.
Excellent computer skills and familiarity with the Internet and SaaS business model.
Must have excellent soft skills and “can-do” attitude.
Must be a team player and open to working in a diverse cultural team while maintaining local cultural and policy requirements
Proficient with Windows Operating system, Microsoft Excel, Word, Power Point, and Outlook.
Strong troubleshooting and analytical skills to be able to isolate technical issues for resolution or escalation.
Strong organizational, time management and prioritization skills.
Strong Communication Skills
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Problem Solving Skills
Work From Home
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