- Provide consultative support and solutions for all clients; answer questions via phone and support ticketing center, resolve tier 1 IT problems and offer general assistance for the operations.
- Making inbound and outbound calls in a professional and polite manner while improving customer relations.
- Receive ongoing training to maintain knowledge and relevancy within the industry and company services.
- Partner effectively to provide quality support, while always upholding company values.
- Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution.
Strong Communication Skills
Empathetic to Customers
Attention to Detail
Problem Solving Skills
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