Non-Voice Agents for our Financial Account

iQor- Clark

iqor

Clark Pampanga, Clark Freeport, Mabalacat, Pampanga, Philippines

200 Openings

No Experience

25k/Month

Basic Salary : 25000/Month

Total Guaranteed Allowance : 3750/Month

Job Pitch

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Description

Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. What's to love about being an #iQorian? Competitive salary package HMO on day one plus you can enroll up to five (5) dependents including Common Law spouse and LGBT partner 30 Days paid time off with up to 21 Days convertible to cash Quarterly Appraisals

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

Top Picks

  • 14th Month
    Pay

  • Day 1
    HMO

  • Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free
    Parking

  • Medical Benefits

  • Medicine
    Reimbursement

  • Life
    Insurance

  • Work Shift/Schedule

  • 24/7