Customer Service Representative

iQor- Clark

iqor

Clark Pampanga, Clark Freeport, Mabalacat, Pampanga, Philippines

500 Openings

< 6 months

25k/Month

Basic Salary : 25000/Month

Total Guaranteed Allowance : 3750/Month

Job Pitch

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Description

Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Perks: Up to 30K/month* + up to P50K* worth of incentives and bonuses! More rewards and benefits for you and your family HMO on day one plus you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT partner

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • High School Graduate

Top Picks

  • Joining
    Bonus

  • Day 1
    HMO

  • 14th Month
    Pay

  • Work From
    Home

  • Allowances and Incentives

  • Free
    Parking

  • Monthly
    Performance Incentive

  • Medical Benefits

  • Life
    Insurance

  • Work Shift/Schedule

  • 24/7