Customer Service Representative for Australian Telco Account

Tech Mahindra -Ebloc 3 Site

Tech Mahindra

6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City

250 Openings

> 1 yr

21k/Month

Basic Salary : 21000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

- High school graduates are welcome to apply - Candidates must be at least 18 years old - Need to have at least 1 year call center experience in the BPO industry particularly for Voice account - Excellent written and verbal communication skills - Excellent customer service skills - Must have the knowledge and ability to navigate computer and web-based application - Can multitask and work with diverse people - Upbeat and highly motivated - Willing to work on shifting schedule

Job Description

- Provide excellent customer service - Respond promptly to customer inquiries - Handle and resolve customer complaints - Obtain and evaluate all relevant information to handle and service inquiries - Perform customer verification - Direct requests and unresolved issues to designated resource - Record details of inquiries, comments, complaints, and actions taken - Follow up on customer instructions - Provide feedback on the efficiency of the customer service process

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

Top Picks

  • Free
    Food

  • Allowances and Incentives

  • Monthly
    Performance Incentive

  • Annual
    Performance Bonus

  • Cell Phone
    Allowance

  • Medical Benefits

  • Medicine
    Reimbursement

  • Critical
    illness Benefits

  • Life
    Insurance