Global Product Trainer

Alorica - Cubao

Alorica Philippines

Lot 1, Cyberpark, Araneta Center, Cubao, Quezon City, Philippines, 1109

23 Openings

> 1 yr

35k/Month

Basic Salary : 35000/Month

Total Guaranteed Allowance : 2500/Month

Job Pitch

Join our Global Product Trainer at Alorica Cubao! Get Certification and Program Incentives while working at home! Minimum Education and Experience: • Minimum of 2 years university and 2 years work experience or Bachelor’s Degree in Education, Communications or related field required • Minimum of 1-3 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experienced preferred. • 1 Year Trainer Experience (US based programs/projects) • Excellent English Communication and Interpersonal Skills • Cultural Awareness and Competency – experience in training US Audience preferred Knowledge, Skills and Abilities: • Excellent interpersonal, written, and oral communication skills. • Proficient personal computer skills including Microsoft Office including Excel, PowerPoint, and Access. • Must possess strong problem solving skills. • Strong coaching and motivating skills. • Knowledge of adult learning theories a plus. • Ability to analyze training needs to identify deficiencies and foster a learning environment that promotes continuous improvement. • Ability to lead both new and experienced employees to perform their duties. • Ability to work in a team fostered environment. • Ability to prioritize and organize work in a multitasked environment. • Ability to adapt to a flexible schedule. • Ability to maintain the highest level of confidentiality.

Job Description

Job Responsibilities: • Responsible for the delivery of consistent high quality client training programs through embracing the Company’s training methodology. • Facilitate aligning to the training approach and adheres to the Company’s onboarding, New Hire Training, and A-Bay playbook standards. • Supervise agents through training classes and A-Bay and assists in the successful integration of agents into Operations. Manages policy and procedure concerns through administration of corrective action up to and including termination. • Oversee agent performance management by evaluating performance and delivering Coaching for Results (CFR) coaching in New Hire Training and A-Bay. Appropriately document agent performance through maintenance of communication logs noting progress, assessment scores, etc. • Responsible for administering training surveys at the end of New Hire Training and A-Bay to measure and report on effectiveness of training and agent preparedness; receives feedback and continuously improves upon training delivery. • Assesses training needs and learning styles and customizes training approach to be the most effective based upon the audience and training content. Utilizes and/or designs role play scenarios to drive job simulation practice. • Comply & participate in the Company’s Trainer Coaching and Development Program and completes action plans created to focus on trainer performance improvement & grow job skills. • Evaluate and recommend training content improvement • Provides additional one-on-one training and coaching support to agents that need additional focus. • Prepare training reports for Training and Operations to record training milestones and progress, as required. • Responsible for obtaining and/or maintaining all relevant certifications to perform job. Participates in ongoing Trainer skill development by attending training classes and participating in ongoing coaching sessions.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Medical Benefits

  • Free HMO for
    Dependents

  • Critical
    illness Benefits

  • Life
    Insurance

  • Work Shift/Schedule

  • Night
    Shift

  • Holidays
    Off