We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Up to 30K/month* + up to P50K* worth of incentives and bonuses!
More rewards and benefits for you and your family
HMO on day one plus you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT partner
30 days Paid Time-Off with up to 21 days convertible to cash
PC Hardware and Software Requirements:
Laptop or Desktop (MAC is not permitted)
OS: Windows 10 or higher
CPU: A standard x86-64 based processor. Newer Intel (i3 or higher) or equivalent (eg. AMD) processor
RAM: 4 GB +
Hard Drive: 20 GB or more of available space
Anti-virus installed in the device
A minimum of one USB port
Internet Service Requirements:
Hardwired Cable or Fiber Optic connection (not wireless)
Modem must be able to directly connect to a PC or laptop during working hours
Minimum 10 MBPS download / Minimum 5 MBPS upload speeds"
Problem Solving Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Strong Communication Skills
High School Graduate
Work From Home
14th Month Pay
Day 1 HMO
Allowances and Incentives
Monthly Performance Incentive
Job Search Status
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