CSR FOR IQOR CLARK

iQor- Clark

iqor

Clark Pampanga, Clark Freeport, Mabalacat, Pampanga, Philippines

1000 Openings

< 6 months

25k/Month

Basic Salary : 25000/Month

Total Guaranteed Allowance : 3750/Month

Job Pitch

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

Job Description

Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Perks: Up to 30K/month* + up to P50K* worth of incentives and bonuses! More rewards and benefits for you and your family HMO on day one plus you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT partner

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

Top Picks

  • 14th Month
    Pay

  • Day 1
    HMO

  • Joining
    Bonus

  • Allowances and Incentives

  • Monthly
    Performance Incentive

  • Transport
    Allowance

  • Free
    Parking

  • Medical Benefits

  • Medicine
    Reimbursement

  • Work Shift/Schedule

  • 24/7