Speech Business Analytics Analyst

Alorica - Cubao

Alorica Philippines

Lot 1, Cyberpark, Araneta Center, Cubao, Quezon City, Philippines, 1109

10 Openings

> 3 yr

50k/Month

Basic Salary : 50000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Share your expertise with Alorica! Check out our non-agent openings and be part of our insanely great team! - Team Manager - Learning & Development Trainer - Sr Workforce Analyst (Capacity Planning & Forecasting) - Speech Business Analytics Analyst - HR Generalist - Instructional Design Specialist II (Graphic Designer) - Programmer Analyst – Centralized Reporting & Analytics - Programmer Analyst II – Centralized Reporting & Analytics - Sr Programmer Analyst – Centralized Reporting & Analytics - IT Application Development Programmer Analyst II Apply now and wait for our call within 48-72 hours. Stay safe and see you soon, future Aloricans!

Job Description

Speech Business Analytics Analyst SUMMARY The Speech Business Analyst is responsible for the analysis and tracking of customer conversations/interactions utilizing an advanced speech analytics solution. Other responsibilities include understanding the organization’s business objectives and goals, analyzing recorded audio and audio-based data sets for critical insights, patterns and trends as well as communicating analysis and proposing solutions to the organization. This role will also have customer facing opportunities and the individual will need to be able to speak to the data and insights that was identified. QUALIFICATIONS •Must have extensive knowledge in Microsoft Suite, specifically Excel and PowerPoint; pivot tables, formulas, data splices and importing of data Preferred experience or exposure in Speech Analytics •Knowledgeable in call center metrics •Must be able to accurately and effectively communicate direction with other departmental staff members both verbally and in writing •Must be extremely detail-oriented, analytical and logical Ability to do business presentations EDUCATION and/or EXPERIENCE •Bachelor’s degree in technology or business preferred •1+ years’ experience in business analytics, speech analytics, and/or reporting •Experience with Verint speech analytics solutions preferred

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

Medical Benefits

  • Free HMO for
    Dependents

  • Work Shift/Schedule

  • Night
    Shift

  • Holidays
    Off