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- Team Manager
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- Sr Workforce Analyst (Capacity Planning & Forecasting)
- Speech Business Analytics Analyst
- HR Generalist
- Instructional Design Specialist II (Graphic Designer)
- Programmer Analyst – Centralized Reporting & Analytics
- Programmer Analyst II – Centralized Reporting & Analytics
- Sr Programmer Analyst – Centralized Reporting & Analytics
- IT Application Development Programmer Analyst II
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Speech Business Analytics Analyst
The Speech Business Analyst is responsible for the analysis and tracking of customer conversations/interactions utilizing an advanced speech analytics solution. Other responsibilities include understanding the organization’s business objectives and goals, analyzing recorded audio and audio-based data sets for critical insights, patterns and trends as well as communicating analysis and proposing solutions to the organization. This role will also have customer facing opportunities and the individual will need to be able to speak to the data and insights that was identified.
•Must have extensive knowledge in Microsoft Suite, specifically Excel and PowerPoint; pivot tables, formulas, data splices and importing of data
Preferred experience or exposure in Speech Analytics
•Knowledgeable in call center metrics
•Must be able to accurately and effectively communicate direction with other departmental staff members both verbally and in writing
•Must be extremely detail-oriented, analytical and logical
Ability to do business presentations
EDUCATION and/or EXPERIENCE
•Bachelor’s degree in technology or business preferred
•1+ years’ experience in business analytics, speech analytics, and/or reporting
•Experience with Verint speech analytics solutions preferred
Problem Solving Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Strong Communication Skills
Free HMO for Dependents
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