Learning & Development Trainer

Alorica - MJ Plaza

Alorica Philippines

2310 Chino Roces Ave, Makati, Metro Manila

10 Openings

> 3 yr


Basic Salary : 30000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Share your expertise with Alorica! Check out our non-agent openings and be part of our insanely great team! - Team Manager - Learning & Development Trainer - Sr Workforce Analyst (Capacity Planning & Forecasting) - Speech Business Analytics Analyst - HR Generalist - Instructional Design Specialist II (Graphic Designer) - Programmer Analyst – Centralized Reporting & Analytics - Programmer Analyst II – Centralized Reporting & Analytics - Sr Programmer Analyst – Centralized Reporting & Analytics - IT Application Development Programmer Analyst II Apply now and wait for our call within 48-72 hours. Stay safe and see you soon, future Aloricans!

Job Description

Learning & Development Trainer Duties and Responsibilities • Conduct Language Skills Support Training, Accent Neutralization Training, and other language training programs as developed, as part of New Hire training programs specific to different programs. • Create, Enhance, and Facilitate additional training courses or programs related to the Company’s University for the on-going development and support of our existing employees. These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization. • Evaluate language usage of designated employees requiring extensive support. • Create and implement action plans in order to provide on-going and supplemental language training to employees requiring additional training. • Plan, organize, and deliver specific language support activities to improve English communication skills. • Participate in programmed voice assessments for the evaluation of incoming Trainee Candidates. • Coordinate with the Operations departments and the Leadership Development Supervisor or Manager to provide language support as needed. • Maintain close coordination with Operations management to ensure the correct and constant use of the English language on the call floor. • Support Language incentive programs and coordinate project specific language incentive activities to achieve better implementation of English language skills. • Inform management of English usage training progress. • Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties. • Knowledge, understanding, and compliance with Company policies and procedures. • Follow up in a timely manner to ensure customer satisfaction. • Provide feedback to management concerning possible problems or areas of improvement as well as performance of team. • Make recommendations to implement improved processes. • Perform other duties as assigned by management.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

Work Shift/Schedule

  • Night

  • Holidays