*18 years of age at the minimum
*Good to Excellent English Communications Skills
*Intermediate skills in speaking and writing Mandarin
*Good comprehension and critical thinking
*Open for NATIVE and Local Candidates
i. Must have a working permit – preferably; open for processing
ii. ACR – Alien Certificate of Registration
*Senior High School Graduate
*2nd Year College Undergraduate at the minimum
*Bachelor’s Degree (Any course)
Agent Role – C02
*6 months minimum BPO Experience (any program/account)
*Medical Account Background (preferred)
*Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
*Identifies customer needs by referring to case notes and examining each as a specific case.
*Performs routine call center activities concerning business products and services.
*Uses standard scripts and established guidelines and under supervision, to meet SLAs.
*Provides customers with information that is specialized and communicated in a warm empathetic manner.
*Gathers all necessary information to update the database.
*Escalates issues to senior levels, based on complaints or concerns.
*Explains company policies to customers.
*Performs other duties as assigned.
*Complies with all policies and standards.
Strong Communication Skills
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Problem Solving Skills
Work From Home
Allowances and Incentives
Cell Phone Allowance
Monthly Performance Incentive
Critical illness Benefits
Free HMO for Dependents
Job Search Status
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