Mandarin / Chinese Bilingual - Customer Experience

Conduent- Mall of Asia


7F One E-Com Building Palm Coast Ave Mall of Asia Complex Pasay City

4 Openings

> 1 yr


Basic Salary : 85000/Month

Total Guaranteed Allowance : 1850/Month

Job Pitch

Chinese Mandarin Bilingual - Customer Experience

Job Description

General Qualifications: *18 years of age at the minimum *Good to Excellent English Communications Skills *Intermediate skills in speaking and writing Mandarin *Good comprehension and critical thinking *Open for NATIVE and Local Candidates i. Must have a working permit – preferably; open for processing ii. ACR – Alien Certificate of Registration Educational Background: *Senior High School Graduate *2nd Year College Undergraduate at the minimum *Bachelor’s Degree (Any course) Work Experience: Agent Role – C02 *6 months minimum BPO Experience (any program/account) *Medical Account Background (preferred) Responsibility Statements: *Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. *Identifies customer needs by referring to case notes and examining each as a specific case. *Performs routine call center activities concerning business products and services. *Uses standard scripts and established guidelines and under supervision, to meet SLAs. *Provides customers with information that is specialized and communicated in a warm empathetic manner. *Gathers all necessary information to update the database. *Escalates issues to senior levels, based on complaints or concerns. *Explains company policies to customers. *Performs other duties as assigned. *Complies with all policies and standards.

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • Vocational

Top Picks

  • Work From

  • Allowances and Incentives

  • Cell Phone

  • Free

  • Retirement

  • Monthly
    Performance Incentive

  • Medical Benefits

  • Life

  • Critical
    illness Benefits

  • Free HMO for

  • Medicine

  • Work Shift/Schedule

  • Night