Supervisor, Customer Experience

Conduent- Mall of Asia


7F One E-Com Building Palm Coast Ave Mall of Asia Complex Pasay City

1 Opening

> 2 yr


Basic Salary : 42000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Supervisor, Customer Experience

Job Description

Supervisor, Customer Experience Job Track Description: *Assists others in achieving goals. *Broad technical expertise and industry knowledge. *Ability to manage hiring and termination actions and training for multiple employees. *Manages performance appraisals and pay reviews for team members. *Accountable for functional, operational, and program management. General Profile. *Supervises daily tasks of the business, technical support and production teams *Responsible for team results *Works within established precedents and practices. *Evaluates and organizes information to solve for problems and challenges *Ability to work without supervision. Responsibility Statements *Delivers quality, productivity, and compliance KPI reports. *Coaches and gives feedback to team members to enhance performance. *Shares processes and business updates with the team. *Supervises the team to identify coaching opportunities. *Recommends training interventions when necessary. *Outlines best practices for associate growth and improvement. *Performs other duties as assigned. *Complies with all policies and standards.

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • Associate Degree

Top Picks

  • Day 1 HMO
    for Dependent

  • Work From

  • Allowances and Incentives

  • Cell Phone

  • Free

  • Retirement

  • Transport

  • Monthly
    Performance Incentive

  • Medical Benefits

  • Medicine

  • Life

  • Critical
    illness Benefits

  • Free HMO for

  • Work Shift/Schedule

  • Night