Supervisor, Customer Experience
Job Track Description:
*Assists others in achieving goals.
*Broad technical expertise and industry knowledge.
*Ability to manage hiring and termination actions and training for multiple employees.
*Manages performance appraisals and pay reviews for team members.
*Accountable for functional, operational, and program management.
*Supervises daily tasks of the business, technical support and production teams
*Responsible for team results
*Works within established precedents and practices.
*Evaluates and organizes information to solve for problems and challenges
*Ability to work without supervision.
*Delivers quality, productivity, and compliance KPI reports.
*Coaches and gives feedback to team members to enhance performance.
*Shares processes and business updates with the team.
*Supervises the team to identify coaching opportunities.
*Recommends training interventions when necessary.
*Outlines best practices for associate growth and improvement.
*Performs other duties as assigned.
*Complies with all policies and standards.
Strong Communication Skills
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Problem Solving Skills
Day 1 HMO for Dependent
Work From Home
Allowances and Incentives
Cell Phone Allowance
Monthly Performance Incentive
Critical illness Benefits
Free HMO for Dependents
Job Search Status
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