Technical Support Representative

Accenture Manila

Accenture

Cybergate Street, Mandaluyong City, Metro Manila, Philippines

100 Openings

> 1 yr

28k/Month

Basic Salary : 28000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world! Why join Accenture? - Competitive salary package, company bonuses, and performance incentives - Night differential - Loyalty, Christmas gift, Inclusion and diversity benefits - Paid sick and vacation leaves - Expanded maternity leave up to 120 days* - HMO coverage (medical and dental) from day 1 of employment - Life insurance - Employee stock purchase plan - Retirement plan - Flexible working arrangements - Accessible locations - Healthy and encouraging work environment - Career growth and promotion opportunities

Job Description

Technical Support Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to product issues, product support or any technical support or troubleshooting needed. Tasks may also include: - Assisting customers in identifying, assessing and resolving issues. - Responding to customer inquiry via Email/Calls by using various systems and tools - Attending to and escalating issues that are outside the scope of work - Coordinating with teams with high-volume transaction and assisting in training or educating new or more junior team members on operation procedures and policies - Serve as a technical and functional resource, or possibly a super-user to other team members What are we looking for? - Open to non-bachelor’s degree holders - At least 1 year of technical support experience (phone-based) is needed - Must have good English communication skills (written and verbal) - Must have an average typing speed - Willing to work in BGC, Taguig on shifting schedules

Skill Required

  • Strong Communication Skills

Qualification Required

  • Associate Degree

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  • Work Shift/Schedule

  • 24/7