Client Service Associate (Social Media Account) - Earn up to 36K

TDCX (Manila)


21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

100 Openings

> 3 yr


Basic Salary : 26000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Earn up to 36K Monthly performance bonuses upon regularization (up to 30% of basic pay) 25% Night differential rate (higher than the industry average!) 15 Sick Leave credits with cash conversions 15 Vacation Leave credits with carry over Internet and electricity allowance* Comprehensive medical, insurance, or social security coverage HMO benefits on Day 1 + one (1) free dependent after 6 months Group life insurance starting on Day 1 Premium workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company with 25 years of experience and more than 270 industry awards

Job Description

What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: Provide post-sales customer service and/or troubleshooting support to the client's B2B customers Support advertising customers and deliver consultative support Perform data analysis to improve customer's advertising experience and ensure higher ROI Gather client and partner feedback to enhance ad products and overall customer experience Who are we looking for? Completed at least 2 years in college With at least 3 years of BPO experience in a voice account Must have basic trouble shooting skills Can support multiple concurrencies (email, phone, and chat) Strong verbal and written English communication skills Amenable to work in rotating shifts (morning, mid, & night shifts) Can work from home and in Ortigas Center, Pasig City With access to a quiet and secured room and at least 30 MBPS internet subscription

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Associate Degree

Top Picks

  • Work From

  • Day 1

  • Free

  • Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free

  • Medical Benefits

  • Medicine

  • Critical
    illness Benefits