Travel Consultant - Pioneering Premium Airline Account

TDCX (Manila)


21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

100 Openings

> 1 yr


Basic Salary : 26000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Earn up to 34K Php 20,000 New Hire Bonus for July 5 starters* Monthly performance bonuses upon regularization (up to 30% of basic pay) 15% Night differential rate (higher than the industry average!) 15 Sick Leave credits with cash conversions 15 Vacation Leave credits with carry over Comprehensive medical, insurance, or social security coverage HMO benefits on Day 1 + one (1) free dependent after 6 months Group life insurance starting on Day 1 Premium workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company with 25 years of experience and more than 270 industry awards

Job Description

What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: Handle phone-in/chat enquiries of current and prospective members Identify cause of problems and recommend solutions Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules Maintain member accounts whenever there are changes in their profiles Send program-related collaterals and forms Advise on latest promotions and mechanics Manage feedback/ complaints and liaise with backend support to resolve members’ issues Involve in ad-hoc projects Meet daily KPI requirement Who are we looking for? Completed at least 2 years in college Must have at least 1 year of BPO work experience in an international airline account or booking/reservations/ticketing for a travel account Preferably with GDS experience Strong verbal and written English communication skills Amenable to work in rotating shifts Can work in Ortigas Center, Pasig City How to Apply? Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours. *Terms and conditions apply

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Associate Degree

Top Picks

  • Work From

  • Day 1

  • Free

  • Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free

  • Medical Benefits

  • Critical
    illness Benefits

  • Medicine