Customer Service Representative | Pioneering e-Pay Gateway Account

TDCX (Manila)


21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

20 Openings

> 2 yr


Basic Salary : 26000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX • Attractive remuneration, great perks, and performance incentives o Earn up to 36K o Monthly performance bonuses upon regularization (up to 30% of basic pay) o 15% Night differential rate (higher than the industry average!) o 15 Sick Leave credits with cash conversions o 15 Vacation Leave credits with carry over • Comprehensive medical, insurance, or social security coverage o HMO benefits on Day 1 + one (1) free dependent after 6 months o Group life insurance starting on Day 1 • Premium workspaces • Engaging activities and recognition programs • Strong learning and development plans for your career growth • Positive culture for you to #BeMore at work • Easy to locate area with direct access to public transport • Flexible working arrangements • Be coached and mentored by experts in your field • Join a global company with 25 years of experience and more than 270 industry awards

Job Description

What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: Provide excellent support experience to customers via phone, chat or email Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible Always be on the lookout for ways to improve the way we do thing Serve as an advocate for users and pass ideas and best practices on to the rest of the team Who are we looking for? Bachelor’s degree graduate Must possess at least 2 years BPO experience handling voice account Experience in Financial Technology (FinTech) as a frontline agent is highly preferred Experience in technical, chat or email support is an advantage Amenable to work in rotating shifts Excellent written and verbal English communication skills Strong team spirit with a passion and drive to help users and to deliver the best customer experience Enjoys working in a fast paced and changing work environment Empathetic and can communicate in a caring and friendly manner. Must be willing to work in Ortigas, Pasig City *Terms and conditions apply.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

Top Picks

  • Work From

  • Day 1

  • Free

  • Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free

  • Medical Benefits

  • Critical
    illness Benefits

  • Medicine