Leads Qualification Customer Support (Search Engine Account)

TDCX (Manila)

TDCX

21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

100 Openings

> 1 yr

26k/Month

Basic Salary : 26000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

Join TDCX and be interviewed in the comforts of your home! Are you a customer service rockstar with experience in lead generation and appointment setting? We may have the perfect job for you! We are looking for a Leads Qualification Representative to join our team for the world’s largest search engine. Come home and start your #BeHappier journey with TDCX today! Top reasons to work here: - Above-industry average salary – earn up to 30K! - Monthly performance bonuses upon regularization - HMO benefits on Day 1 + one (1) free dependent after 6 months - Group life insurance starting on Day 1 - 25% Night differential rate (higher than the industry average!) - 15 Sick Leave credits with cash conversions - 15 Vacation Leave credits with carry over - Fixed weekends off - Premium & Instagrammable workspaces - Free overflowing coffee and cookies - Learning courses to help you grow - Career development programs - Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!

Job Description

What is your mission? As a Leads Qualification Representative, you will be working with our Search Engine Account to deliver #happier customer experience through phone and email. You will generate and/or verify new opportunities through cold calling, social media, appointment setting and/or database verification towards our prospects in North America. Who are we looking for? - Completed 2 years in college - Must possess at least 1 year of BPO experience, preferably in a back office account - Strong verbal and written English communication skills - Knowledgeable in cloud-based services, social media, and/or similar marketing platforms - Amenable to work in rotating shifts (morning, mid, & night shifts) - Can work in BGC, Taguig City - Amenable to be assigned in a temporary work-from-home setup - Have access to a quiet and secured workspace with a stable internet connection with at least 25 mbps speed How to Apply? Online. Send your application through JobYoDA.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Undergraduate

Top Picks

  • Day 1
    HMO

  • Free
    Food

  • Allowances and Incentives

  • Monthly
    Performance Incentive

  • Transport
    Allowance

  • Free
    Shuttle

  • Work Shift/Schedule

  • Weekends
    Off