Job Pitch

Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We are Different by Design and we #EmbraceDifferent tools for our employee’s success. #JoinCNXC today!

Job Description

As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands. Your day-to-day in a nutshell • Answering incoming calls from customers • Resolving customer inquiries/requests • Developing and maintaining accurate files • Ensuring customer requests are handled in an appropriate and timely manner • Utilizing various Concentrix and client-based tools and applications for customer management and servicing • Providing cutting-edge service in a friendly, confident and knowledgeable manner Ready to #EmbraceDifferent? You may be our next Customer Experience Champion if you: • Are a high school graduate • Have an experience of at least six (6) months in the BPO industry • Have good English communication skills • Have working knowledge on computers • Have good customer service, multi-tasking and problem-solving skills • Are willing to work in shifting schedule Here’s what’s in store for YOU! • Paid training • Competitive salary • Monthly performance incentives • Benefits after six (6) months • Vacation entitlement upon hire • Career pathing and advancement opportunities

Skill Required

• Creative Thinker
• Problem Solving Skills
• Analytical Skills
• Calm Under Pressure
• Open to Flexible Schedules
• Attention to Detail
• Empathetic to Customers
• Positive Attitude
• Strong Communication Skills

Qualification Required

• High School Graduate