15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila

1 Opening

> 3 yr

24k/Month

Basic Salary : 24000/Month

Total Guaranteed Allowance : 1/Month

Job Pitch

We are excited for you to join our EV Family!

Job Description

- Answers tickets focusing on consumer products and service questions within required time frames in a professional manner with accurate and complete information. - Provides Tier 1 & 2 technical support through e-mail/chat. - Resolves product or service problems by clarifying the customer's complaint. - Selects and explains the best solution to solve the problem of the customer. - Analyze customer queries and quickly form solutions to deliver high-quality service to ensure customer satisfaction. - Maintains customer records by updating account information. Minimum Qualifications and Experience: - At least 2 years of experience working as a customer service/technical support representative in a BPO environment. - Has excellent English communication skills - Good customer service, multi-tasking, and problem-solving skills - Willing to work on-site (BGC, Taguig).

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate

Work Shift/Schedule

  • Night
    Shift