Are you tech savvy, passionate, driven, and can deliver outstanding customer service experience? We may have the perfect job for you!
We are looking for a Technical Support Advisor for a premium consumer electronics account. Come home and start your #BeHappier journey with TDCX today!
Top reasons to work here:
• Above-industry average salary – earn up to 37K!
• Php 20,000 New Hire Bonus for January 2021 starters*
• Monthly performance bonuses upon regularization (up to 30% of basic pay)
• HMO benefits on Day 1 + one (1) free dependent after 6 months
• Group life insurance starting on Day 1
• 25% Night differential rate (higher than the industry average!)
• 15 Sick Leave credits with cash conversions
• 15 Vacation Leave credits with carry over
• Premium & Instagrammable workspaces
• Free overflowing coffee and cookies
• Learning courses to help you grow
• Career development programs
• Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
*Terms and conditions apply
What is your mission?
As a Technical Support Advisor, you will be working with our Consumer Electronics Account to deliver #happier customer experience through phone. You will act as frontline staff and answer incoming calls, respond to customer inquiries and resolve the concerns and/or complaints.
Who are we looking for?
• Completed 2 years in college
• Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account
• Good understanding of consumer electronics products
• Solid technical and diagnostic skills with tested problem-solving skills
• Strong verbal and written English communication skills
• Amenable to work rotating shifts (morning, mid, & night shifts)
• Can work in Ortigas Center, Pasig City
• Amenable to be assigned in a temporary work-from-home setup
• Have access to a quiet and secured workspace with a stable internet connection with at least 25 mbps speed (10mbps download and 6 mbps upload speeds)
Problem Solving Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Strong Communication Skills
Work From Home
Day 1 HMO
Allowances and Incentives
Monthly Performance Incentive
Job Search Status
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