6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City

1 Opening

> 7 yr


Basic Salary : 70000/Month

Total Guaranteed Allowance : 2000/Month

Job Pitch

We are actively hiring for different leadership roles!!! Apply now!

Job Description

Responsibilities: *Head, coach and mentor the training team. *Strategize and plan for effective resource utilization, process target alignment. *Responsible for driving and tracking training process parameter's critical to quality and process. *Adopting best practices, ensuring meeting of SLA's. Manage client expectations. *Contribute to the development of the short and long term goals of the process; ensuring Process improvement & Process compliance *Drive process improvement and other quality tools for process performance measurement and standardization. *Strategizing and persistent planning need to achieve Client requirements *Conducting Internal Reviews with Training team. *Ensuring sessions with training Assistant Managers/ Operations and Quality Managers Requirements: *Graduate- Any discipline, MBA's preferred. *6-8 years of experience *4-5 years relevant experience in BPO Training *Excellent written and verbal communication. *Excellent people management, man management skills. *Strong interpersonal and influencing abilities. *Good process management skills. *Able to think strategically, and develop business plans. *Able to work in terms of business opportunities, growth, revenue.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free

  • Medical Benefits

  • Medicine

  • Critical
    illness Benefits

  • Life

  • Work Shift/Schedule

  • Night