6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City

1 Opening

> 7 yr

60k/Month

Basic Salary : 60000/Month

Total Guaranteed Allowance : 2000/Month

Job Pitch

We are actively hiring for different leadership roles!!! Apply now!

Job Description

Responisbilities: 1. Process consultancy for critical projects 2. Work with respective GH/SPM/PM on start of new project/ work package to conduct the project criticality assessment rating using project criticality assessment rating tool and share the rating and report with respective GH/SPM/PM 3. Ensure that project management processes are adhered as per the project management treatment specified in the Tailoring guideline. 4. Handle – End to End Transaction Quality & Process Improvements for the outsourced process. 5. Analyse trends at an IDU level based on metrics collected from projects in the IDU 6. Contribute to bids and customer presentations 7. Drive quality initiatives for the IDU 8. Provide MIS to the IDU Head 9. Participate in audits and reviews 10. Ensure timely closure of audit NCs 11. Monitor and improve process compliance and performance for the IDU 12. CSAT action planning and tracking for the IDU 13. Provide pre-sales support 14. Handle escalations 15. Participate in process definition and improvement initiatives 16. Mentoring Quality Consultants Requirements: *Graduate- Any discipline, MBA's preferred. *6-8 years of experience *4-5 years experience in Telecom BPO. *Excellent written and verbal communication. *Excellent people management, man management skills. *Experience in conflict-resolution, negotiation and client-handling. *Strong interpersonal and influencing abilities. *Good process management skills. *Able to think strategically, and develop business plans. *Able to work in terms of business opportunities, growth, revenue. Has experience to train people on Quality tools/PDCA/Six Sigma/LEAN/VSM *Led & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible) *Ability to manage knowledge, replicate best practices from other locations/processes to improve process performance

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Post Graduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free
    Shuttle

  • Medical Benefits

  • Medicine
    Reimbursement

  • Critical
    illness Benefits

  • Life
    Insurance

  • Work Shift/Schedule

  • Night
    Shift