6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City

28 Openings

> 1 yr

25k/Month

Basic Salary : 25000/Month

Total Guaranteed Allowance : 2000/Month

Job Pitch

We are actively hiring for different leadership roles!!! Apply now!

Job Description

Job Description Responsibilities: · Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with on-time/immediate feedback to the floor. · Coordinates and facilitates call calibration/training sessions for call center staff. · Publishes quality trends, feedback and improvement / enhancement reports. · Conduct quality monitoring and coaching · Deal tactfully and courteously with clients · Produce Quality reports and dashboards such as TNI, Pareto etc. · Drive process improvement and ensure process compliance. · Contribute to the development of the short and long term goals of the process. · Ensure quality and CSAT targets are met at all times. · Drive first call resolution and quality initiatives in the program. Skillset: · Excellent oral, written and interpersonal communication skills. · Exceptional listening and analytical skills. · Intermediate level of knowledge in MS-Office. · Works accurately and with an eye for details. Requirements: · Minimum 6 months experience as a QA in both inbound and outbound projects · Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Undergraduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free
    Shuttle