6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City
> 5 yr
We are actively hiring for different leadership roles!!! Apply now!
Job Description KEY RESPONSIBILITIES: *Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company. *Provide excellent customer service and determine the needs of the client. *Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance. *Participate in the development and presentation of proposals for business development. *Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals. *Profit and Loss *Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction. *Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs *Manage program attrition *People development *Analyze performance trends and provide process improvements and resolution *Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution Requirements: *Candidate must possess at least a Bachelor's/College Degree, any field. *At least 5 year(s) of working experience in the related field is required for this position. *Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.