Operations Team Leader for CEBU

Tech Mahindra -Ebloc 3 Site

Tech Mahindra

6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City

90 Openings

> 2 yr


Basic Salary : 30000/Month

Total Guaranteed Allowance : 2000/Month

Job Pitch

We are actively hiring for different leadership roles!!! Apply now!

Job Description

Job Description Responsibilities: *Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company. *Provide excellent customer service and determine the needs of the client. *Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance. *Participate in the development and presentation of proposals for business development. *Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals. *Establish operations objectives and work plans, delegate assignments to subordinate associates when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction. *Do Root Cause Analysis to identify key AFIs and create action plans / goals to improve *Efficiently coach associates in meeting the metrics *Manage and drive performance from the Associates in meeting *SLAs and KPIs *Manage team attrition *Collaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance Requirements: *Preferred: Candidate must possess at least a Bachelor's/College Degree , any field. *At least 2 year(s) of working experience in the related field is required for this position. *Experience in handling a Telco program is required *Analytic *Results-oriented *Process-oriented *Applicants must be willing to work in Asia Town IT Park or General Maxilom Avenue Cebu City *Preferably Supervisor specializing in Customer Service or equivalent.

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Undergraduate

Allowances and Incentives

  • Monthly
    Performance Incentive

  • Free