We are actively hiring for different leadership roles!!! Apply now!
*Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
*Provide excellent customer service and determine the needs of the client.
*Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
*Participate in the development and presentation of proposals for business development.
*Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
*Establish operations objectives and work plans, delegate assignments to subordinate associates when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
*Do Root Cause Analysis to identify key AFIs and create action plans / goals to improve
*Efficiently coach associates in meeting the metrics
*Manage and drive performance from the Associates in meeting *SLAs and KPIs
*Manage team attrition
*Collaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
*Preferred: Candidate must possess at least a Bachelor's/College Degree , any field.
*At least 2 year(s) of working experience in the related field is required for this position.
*Experience in handling a Telco program is required
*Applicants must be willing to work in Asia Town IT Park or General Maxilom Avenue Cebu City
*Preferably Supervisor specializing in Customer Service or equivalent.
Problem Solving Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Strong Communication Skills
Allowances and Incentives
Monthly Performance Incentive
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