6F Ebloc 3- Geonzon St, IT Park, Lahug Apas, Cebu City
> 3 yr
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.2 billion company with 117,000+ professionals across 90 countries, helping over 825 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list). We are part of the USD 17.8 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.
Responsibilities: Agent Hiring • Conduct end-to-end hiring process from sourcing to new hire onboarding • Deliver quality candidates to Operations and Hiring Managers • Real time updating of recruitment database, trackers and process documentations • Onboarding, process orientation and knowledge transfer to new team members • Create and maintain report trackers and database that would be used in recruitment reports and analyses • Provides Recruitment reports – DRU, sourcing reports, Cost Utilization, others • Understands and meets Recruitment KPIs by creating process improvements and hiring strategies o 100% Hiring Fill Rate and Go Live Rate o New hire first day No Show percentage rate o Cost Per Hire o 30 day attrition • Implement the hiring process following the 4-Level Check and calibration sessions with the key stakeholders o Written/Online assessments o 4-Level Check ? Recruitment Interview ? Training Interview ? Quality Call Simulation ? Operations Interview o Client Interview (new programs) • Partner with the stakeholders on hiring requirements Sourcing & Marketing • Evaluate, measure and analyze the efficiency of sourcing channels, business partners and consultants • Create sourcing and marketing plans/strategies to meet client requirements both for volume hiring and non-agent positions • Implement sourcing strategies on a timely manner • Create efficient Employee Referral programs • Identify various recruitment sources by keeping abreast of the current hiring trends • Assist the Recruitment Manager in managing the cost utilization and Cost Per Hire by using low-cost sourcing and marketing initiatives to fulfill the hiring requirements • Manage the daily applicant flow and quality of applicants • Assist the Non-Agent hiring POC in sourcing for non-agent positions Requirements • Graduate of Psychology / Human Resource or equivalent • U2 – Minimum 3 years experience in Sourcing & Marketing and Volume Agent Hiring in a BPO set up • Experience in hiring