Job Pitch

Sitel Paradise offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines specifically in Sitel Paradise. MINIMUM QUALIFICATIONS: Education HIGH SCHOOL GRADUATES, COLLEGE UNDERGRADUATES, COLLEGE GRADUATES and above Experience With or without call center experience; Salary premium given to applicants with customer service experience in any industry - PREVIOUS TECHNICAL BACKGROUND IS A PLUS! FRESH GRADUATES are encouraged to APPLY! Working Hours Amenable to shifting schedules including NIGHT SHIFT. Day shift is available Job Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Skills required Average to Advanced written & spoken English Knowledge in web navigation and computer literate Additional Information Career Level Less than 1 Year Experienced Employee Qualification High School Diploma, Vocational Diploma/Short Course Certificate, Bachelor's/College Degree Job Type Full-Time Job Specializations Services, Customer Service

Job Description

Sitel Paradise offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines specifically in Sitel Paradise. MINIMUM QUALIFICATIONS: Education HIGH SCHOOL GRADUATES, COLLEGE UNDERGRADUATES, COLLEGE GRADUATES and above Experience With or without call center experience; Salary premium given to applicants with customer service experience in any industry - PREVIOUS TECHNICAL BACKGROUND IS A PLUS! FRESH GRADUATES are encouraged to APPLY! Working Hours Amenable to shifting schedules including NIGHT SHIFT. Day shift is available Job Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Skills required Average to Advanced written & spoken English Knowledge in web navigation and computer literate Additional Information Career Level Less than 1 Year Experienced Employee Qualification High School Diploma, Vocational Diploma/Short Course Certificate, Bachelor's/College Degree Job Type Full-Time Job Specializations Services, Customer Service

Skill Required

• Creative Thinker
• Problem Solving Skills
• Analytical Skills
• Calm Under Pressure
• Open to Flexible Schedules
• Attention to Detail
• Empathetic to Customers
• Positive Attitude
• Strong Communication Skills

Qualification Required

• High School Graduate