Optum Taguig - Spanish Bilingual - Healthcare Customer Service
GF Science Hub 3, Campus Corner Turin Street, McKinley Hill, Taguig City
Job Pitch
Job Highlights
- HMO from day 1 of employment
- Retirement benefits
- Be part of a Fortune 5 enterprise
Who we are
- Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
- As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
- We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 14,000 employees in the Philippines.
- Elevate your career with a leading health care company while improving lives.
Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.
Job Description
Qualifications
- · Proficient in communicating using both Spanish and English
- · Minimum of one (1) year experience in a fast-paced customer service environment that directly supports customers in person or over the phone
- · Health care customer service experience, e.g. scheduling patients for medical appointments, is an advantage
- · Proficient in using Microsoft Word/Excel and/or Google Sheets/Docs
- · Willing to work onsite in BGC, Taguig
- · High school diploma or equivalent
Duties and responsibilities
As part of this position, you will be responsible for communicating efficiently with patients through inbound or outbound calls to understand their requirements. This includes reviewing patient history and protocols, scheduling, rescheduling, confirming, and canceling appointments. You will need to develop strong communication skills and a solid understanding of scheduling protocols, enabling you to navigate them confidently.
- Obtains current patient information for established and new patients
- Accurately enters/updates patient information in scheduling system
- Identifies payer source and verifies insurance eligibility
- Reviews scheduling system for needed updated demographics and consent forms
What we offer
· Market competitive pay levels
· Retirement plan
· Medical plan (HMO) from day 1 of employment
· Dental, medical, and optical reimbursements
· Life and disability insurance
· Paid time-off benefits
· Sick leave conversion
· Tuition fee reimbursement
· Employee Assistance Program (EAP)
· Annual performance-based merit increases
· Employee recognition
· Training and staff development
· Employee Referral Program
· Employee volunteerism opportunity
· All mandatory statutory benefits
Skills Required
- Strong Communication Skills
- Positive Attitude
- Empathetic to Customers
- Attention to Detail
- Open to Flexible Schedules
- Calm Under Pressure
- Analytical Skills
- Problem Solving Skills
- Creative Thinker
Qualification Required
- High School Graduate
