Service Delivery Team Lead | BPO Accenture Cebu - Service Delivery Team Lead | BPO

Location eBloc 2 Tower, West Geonzon Street, Cebu City, Cebu, Philippines

Job Pitch

APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) accessible after you click the ‘Apply Now’ button or to be sent via SMS. Make sure to accomplish all the required information within 24 hours for us to process your application.

 

Join our high performing team and enjoy these benefits:

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, inclusion, and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Work Life Balance
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities
  • Volunteering opportunities

 

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

*Terms and conditions apply

Job Description

Accenture in the Philippines is currently looking for Service Delivery Ops Senior Analysts who will be responsible in performing the following day-to-day tasks:

 

  • Analyze, design, code, and test multiple components of application code
  • Perform maintenance, enhancements, and/or development work

 

What are we looking for?

  • Bachelor’s Degree Holder
  • With minimum of 2 years operations and people management experience, including leading a team of >15 team members and a strong desire to develop future leaders
  • Dynamic leader with experience and passion for leading a diverse team in a fast-paced environment, able to deal with rapid change and ambiguity
  • Strategic thinker with strong analytical and problem-solving skills
  • Passionate to create an exceptional experience and provide outstanding support to client's mission and goals
  • Adaptable and energized by a fast-paced environment and can demonstrate flexibility and agility to changing client needs
  • Amenable to work in Cebu City, Cebu

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate

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