Accenture Cebu - Service Delivery Operations Sr. Analyst - Cebu (EH 925)

Location eBloc 2 Tower, West Geonzon Street, Cebu City, Cebu, Philippines

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Job Pitch

APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) accessible after you click the ‘Apply Now’ button or to be sent via SMS. Make sure to accomplish all the required information within 24 hours for us to process your application.

Join our high performing team and enjoy these benefits:

Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, inclusion, and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Work Life Balance
Healthy and encouraging work environment
Career growth and promotion opportunities
Volunteering opportunities

*terms and conditions apply*

Job Description

Accenture in the Philippines is currently hiring for Service Delivery Operations Sr. Analyst to perform the following duties and responsibilities:

• Responsible for setting individual performance objectives that align to the overall objectives of the team
• Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management
Provide mentorship, guidance and career development to team members
• Exhibits leadership strength by fostering a positive environment within the team and implementing activities t to increase individual and team engagement
• Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data
• Escalate issues that may affect delivery of work and business outcomes in a timely manner to management
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Identify actionable insights, suggest recommendations, and influence
• Team strategy through effective communication

Qualifications:

• Dynamic leader with experience and passion for leading a diverse team in a fast-paced environment, able to deal with rapid change and ambiguity
• Strategic thinker with strong analytical and problem-solving skills
• Minimum of 2 years operations and people management experience, including leading a team of >15 team members and a strong desire to develop future leaders
• Passionate to create an exceptional experience and provide outstanding support to client's mission and goals
• Adaptable and energized by a fast-paced environment and can demonstrate flexibility and agility to changing client needs