Accenture Mandaluyong - Sales Operation Senior Analyst | Billing

Location Robinsons Cybergate Tower 1, Cybergate Street, Mandaluyong, Metro Manila, Philippines

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Job Pitch

APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) accessible after you click the ‘Apply Now’ button or to be sent via SMS. Make sure to accomplish all the required information within 24 hours for us to process your application.

Join our high performing team and enjoy these benefits:

Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, inclusion, and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Work Life Balance
Healthy and encouraging work environment
Career growth and promotion opportunities
Volunteering opportunities

*Terms and conditions apply

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Job Description

Accenture in the Philippines is currently looking for Sales Operations Senior Analyst who will be responsible in performing the following day-to-day tasks:

Order Management/Sales Operations/Supply Chain Senior Analyst
Manage orders and returns - forward to back-office team, confirm to customer once done.
Answer queries regarding stock availability, status of orders, status of shipments, pricing, returns.
Manage Credit and Debit Issuance and support investigate any disputes – pricing, returns, incorrect shipments etc.
Handle Special deals operations with Account and Channel Manager.
Co-operation with other teams both internal and external stakeholders to resolve a query.
Order Management/ Sales Operations Billing Senior Analyst.
End to end onboarding and offboarding of partners
Customer controls/accesses maintenance.
Partner account set-up maintenance.
Digital Billing run and related setup.
Daily review of Billing alerts and issues.
Perform data entry and research in various system and tracking tools.
Apply knowledge of process and related system to assist in identifying, assessing, and resolving issues/problems.
Manage orders and returns.
Manage Credit and Debit Issuance and support investigation of any disputes – pricing, returns, incorrect shipments etc.
Managing customer disputes / queries.
Handle Special deals operations with Account and Channel Manager.
Collaboration with other teams, both internal and external stakeholders to resolve a query.