Concentrix Bridgetowne - Pre-sales Technical Support
Bridgetowne, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
Job Pitch
Job Description: To provide consultation, design services, and pre-sales technical support to sales teams and resellers via email or phone focusing on Cisco products
Job Description
Functional/Technical Responsibilities: Responsible for but, not limited to the Cisco architecture; Routing and Switching and/or DataCenter technology Provide pre-sale design, building and validating Cisco BoMs Consult with our customers to recommend networking solutions, server, and/or storage Utilize manufacturer provided tools to validate complete / compatible parts lists for our customers Provide answers on general pre-sales questions based on the information provided by the vendor/manufacturer Provide the exact or closest comparable item(s) / part(s) based on product description and specification Explain the features and advantages of the product Provide side-by-side comparison with other competing products or brands/vendors. Conducts assurance for technical validation and configuration approval Performs other tasks that may be assigned by management from time to time. Adheres to the Service Level Agreement and log all calls.
Skills Required
- Creative Thinker
- Problem Solving Skills
- Analytical Skills
- Calm Under Pressure
- Open to Flexible Schedules
- Attention to Detail
- Empathetic to Customers
- Positive Attitude
- Strong Communication Skills
Qualification Required
- High School Graduate
