TaskUs Phoenix - Ortigas Pasig - Fraud Analyst | TaskUs Ortigas
14F Cyber Omega Bldg., Pearl Dr., Ortigas
Job Pitch
As a first line of defense, this agent position supports client organization in assessing transaction-level risk types that include fraud, money laundering, terrorist financing, and other general payment concerns.
Front line agents triage, evaluate, and escalate system-generated
monitoring alerts from downloadable reports to client team for further consideration using their experience and qualifications detailed below.
This individual should be able to review various alerts for a multitude of “programs” and apply critical thinking skills to make informed decisions
related to alert escalation. In addition to client provided criteria, agents must be familiar with basic research techniques using publicly-available and proprietary data holdings as part of alert evaluation.
This role will handle a blended account, mostly non-voice. Candidates are still expected to take in calls and have excellent communication skills.
Qualifications
? 1-3 years experience supporting payments industry clients in topics, such as financial fraud
and anti-money laundering investigations
? Ability to follow written procedures and apply critical thinking to resolve issues.
? Ability to improve written processes to improve overall team performance
? Possess strong investigation skills, curious or inquisitive nature.
? Examine escalated alerts and conduct investigations to identify various risk typologies.
? Effectively communicates risk levels, recommendations, and seeks to resolve resolutions,
regardless of complexity.
? Identify emerging trends and communicate feedback and guidance to client team.
? Provide regular updates on investigation metrics.
? Must be adaptable and flexible, demonstrating abilities to work with process and information
changes
? Ability to read financial transaction logs and communicate a narrative of events.
? Savvy with research tools and techniques for publicly available and proprietary datasets.
Visit our Onsite Recruitment Hub at 14F Robinsons Cyber Omega, Pearl Dr., Ortigas CBD, Pasig (near Richmonde Hotel) from 9am to 4pm, Mondays to Fridays. Bring your valid ID and your vaccination card.
Job Description
As a first line of defense, this agent position supports client organization in assessing transaction-level risk types that include fraud, money laundering, terrorist financing, and other general payment concerns.
Front line agents triage, evaluate, and escalate system-generated
monitoring alerts from downloadable reports to client team for further consideration using their experience and qualifications detailed below.
This individual should be able to review various alerts for a multitude of “programs” and apply critical thinking skills to make informed decisions
related to alert escalation. In addition to client provided criteria, agents must be familiar with basic research techniques using publicly-available and proprietary data holdings as part of alert evaluation.
This role will handle a blended account, mostly non-voice. Candidates are still expected to take in calls and have excellent communication skills.
Qualifications
● 1-3 years experience supporting payments industry clients in topics, such as financial fraud
and anti-money laundering investigations
● Ability to follow written procedures and apply critical thinking to resolve issues.
● Ability to improve written processes to improve overall team performance
● Possess strong investigation skills, curious or inquisitive nature.
● Examine escalated alerts and conduct investigations to identify various risk typologies.
● Effectively communicates risk levels, recommendations, and seeks to resolve resolutions,
regardless of complexity.
● Identify emerging trends and communicate feedback and guidance to client team.
● Provide regular updates on investigation metrics.
● Must be adaptable and flexible, demonstrating abilities to work with process and information
changes
● Ability to read financial transaction logs and communicate a narrative of events.
● Savvy with research tools and techniques for publicly available and proprietary datasets.
Visit our Onsite Recruitment Hub at 14F Robinsons Cyber Omega, Pearl Dr., Ortigas CBD, Pasig (near Richmonde Hotel) from 9am to 4pm, Mondays to Fridays. Bring your valid ID and your vaccination card.
Skills Required
- Strong Communication Skills
- Positive Attitude
- Empathetic to Customers
- Attention to Detail
- Open to Flexible Schedules
- Calm Under Pressure
- Analytical Skills
- Problem Solving Skills
- Creative Thinker
Qualification Required
- High School Graduate
About TaskUs Phoenix - Ortigas Pasig
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At one of the premier business districts of Ortigas, Pasig rises TaskUs’ newest and out-of-this-world site! Taking inspiration from high-tech and augmented reality, Phoenix (TaskUs Ortigas) is designed with elements that reflect TaskUs’ people-first philosophy strengthened further with cutting-edge technologies to create Ridiculously Good customer support experience and innovation. Built with Ridiculously Modern and world-class facilities, they surely motivate our people and bring them a jolt of fun to the workday. Tara, take the leap and spread your wings with Us!
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