Accenture Mandaluyong - Delivery Excellence Specialist (EH 1729)

Location Robinsons Cybergate Tower 1, Cybergate Street, Mandaluyong, Metro Manila, Philippines

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Job Pitch

APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) accessible after you click the ‘Apply Now’ button or to be sent via SMS. Make sure to accomplish all the required information within 24 hours for us to process your application.

Join our high performing team and enjoy these benefits:

Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, inclusion, and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Work Life Balance
Healthy and encouraging work environment
Career growth and promotion opportunities
Volunteering opportunities

*Terms and conditions apply

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Job Description

Accenture in the Philippines is currently looking for Delivery Excellence Specialist who will be responsible in performing the following day-to-day tasks:

Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment.
Build and deliver Operational/Delivery Excellence training and coach on business excellence principles.
Assist organization in the creation, monitoring, measurement, and analysis of standardized processes.
Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles.
Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis.
Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.
Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
Communicate to key management stakeholders on salient quality issues and business opportunities.

What are we looking for?

Bachelor’s degree holder
Willing to consider Yellow Belt trained/certified; Value Stream Mapping (any process improvement experience regardless of any statistical tool experience)
Must have at least one (1) year of experience handling a project in a client facing role: BPO and Shared Services industry not required, open to other industries and highlighted those in Automotive
Open to Individual Contributor candidates