Delivery Excellence Specialist (EH 1729) Accenture Mandaluyong - Delivery Excellence Specialist (EH 1729)

Location Robinsons Cybergate Tower 1, Cybergate Street, Mandaluyong, Metro Manila, Philippines

Job Pitch

APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) accessible after you click the ‘Apply Now’ button or to be sent via SMS. Make sure to accomplish all the required information within 24 hours for us to process your application.


Join our high performing team and enjoy these benefits:

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, inclusion, and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Work Life Balance
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities
  • Volunteering opportunities


*Terms and conditions apply



About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Job Description

Accenture in the Philippines is currently looking for Delivery Excellence Specialist who will be responsible in performing the following day-to-day tasks:

  • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment.
  • Build and deliver Operational/Delivery Excellence training and coach on business excellence principles.
  • Assist organization in the creation, monitoring, measurement, and analysis of standardized processes.
  • Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles.
  • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
  • Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis.
  • Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.
  • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
  • Communicate to key management stakeholders on salient quality issues and business opportunities.



What are we looking for?

  • Bachelor’s degree holder
  • Willing to consider Yellow Belt trained/certified; Value Stream Mapping (any process improvement experience regardless of any statistical tool experience)
  • Must have at least one (1) year of experience handling a project in a client facing role: BPO and Shared Services industry not required, open to other industries and highlighted those in Automotive
  • Open to Individual Contributor candidates



Skills Required

  • Empathetic to Customers
  • Attention to Detail
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate

Accenture Mandaluyong About Accenture Mandaluyong Read more about Us

Read more about Us
  • accenture-mandaluyong